SUPPORT

BabyLapse

For questions, bug reports, or feature requests on BabyLapse, please email us.

Helpful info to include:

Device model and OS version
App version (see Settings → App Version in the App)
Steps to reproduce
Screenshots if possible

FAQ

How do I restore my Lifetime Pass?

Tap "Restore purchase" in Settings or on the Lifetime Pass screen. It is reapplied on any device signed in to the Apple ID or Google account you purchased with. The Lifetime Pass is a one-time payment, not a subscription.

Where are my videos and cards saved?

When you tap Save, growth videos (MP4/GIF), photos, and keepsake cards are saved to your device's photo library (gallery). You can also send them straight to Messages, Mail, or other apps with the Share button.

A photo shows the wrong date.

Open the photo and tap "Change date" to fix it. The age (days old, months) is recalculated from the corrected date and your child's date of birth. If an imported photo has no capture date, the App asks you to choose one.

I have more than one child.

Tap "Add child" on the Our family screen. Each child gets separate photos and records and their own color theme. Adding a second child requires the Lifetime Pass.

What happens to my photos if I change phones or delete the App?

BabyLapse keeps photos and records only on your device and does not back them up to our servers. Deleting the App deletes them too, so save the photos and videos you care about to your photo library first.

How is my data handled?

There is no account, and your child's photos and information never leave your device. See the Privacy Policy for details.